February 2022

Customer satisfaction is probably the most important clause of ISO9001:2015 but how much attention are you giving it? Read this article to get a full understanding of the clause 9.1.2 requirement.

One of the most important clauses of ISO 9001:2015 and the backbone of your continual improvement activities is the internal audit function

The requirement states that you ‘shall’ conduct management reviews, but as usual it is non-prescriptive in that it does not offer guidance on the frequency of management reviews.

Clause 10.1 continual improvement is the backbone of the ISO 9001:2015 (14001, 45001) standards. This clause of the standard requires that you select ‘opportunities for improvement’.

ISO 45001 is an international standard for workplace health and safety produced by non-governmental national and international standards committees.