Do you have detailed plans for the production and provision of your products and services? I hope so! Have those plans been effectively implemented and monitored for effectiveness
Clause 8.1 Operational Planning and Control (secrets) Read More »
Are you communicating with your customers? Is this communication on a random basis or is it controlled by a process? Have roles, responsibilities and authorities been assigned concerning customer communication?
Clause 8.2 Requirements for Products and Services Read More »
So far as determining the requirements for products and services, you are primarily looking for breaks in information flow, faults in form capture and human error. When examining your processes, try also to build checkpoints that will occur immediately after any identified areas of possible we.
Clause 8.2.2 Determining the Requirements for Products and Services Read More »
Do you have a process for reviwing the customers’ product or service requirements? Are you confident you are meeting your legal requirements? These are requirements of clause 8.2.3
Clause 8.2.3 Review of Requirements for Products and Services (secrets) Read More »
If you fail to get the design and development planning and review processes correct, you will be spending lots of extra time and money! This article details in plain English what the various clauses of 8.3 design and development mean and how important it is to get them right.
Clause 8.3 Design and Development of Products and Services Read More »
Are you purchasing product or services from an external provider? If yes, then you are required by ISO 9001:2015 to have an extent of control over their product or service provision. Read how in this article that explains clause 8.4 in detail.
Clause 8.4 Control of Externally Provided Processes, Products and Services Read More »
Corrective actions are the means by which you systematically try to fix these errors so that they cause the least amount of damage and (if possible), will not happen again. The actions for dealing with non-conformances as described by clause 10.2.1(a)-(f)
Clause 10.2 Non-Conformance & Corrective Action (secrets) Read More »
Continuous improvement implies that improvements are made on a constant basis, but in reality, this is rarely the case. If you have followed and successfully implemented all of the requirements of the standard up to this point, you would be hard-pressed not to have made improvements
Clause 10.3 Continual Improvement (secrets explained) Read More »
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