How do you control the production of products or implement service delivery so that non-conforming outputs can be irradiated? Is this even possible? I’ve demystified the requirements of clause 8.5 ‘Production and Service Provision’ in this detailed and informative article.
Are you confused about the requirements of clause 8.5.2 Identification and Traceability in ISO 9001:2015? What about clause 8.5.3 and your responsibility for handling property that belongs to the customer including their personal data? Read my article that explains these requirements in plain English.
How do you manage your product or service preservation? Do you understand the concept of post-delivery activities according to the requirements of clause 8.5.5 of ISO 9001:2015? If this all sounds like tech speak then read my article that explains these requirements in simple terms.
So, you are reading clause 8.5.6 of ISO 9001:2015 and wondering what the difference is between this clause requirement and that for clause 6.3 requirements. There are subtle but important differences and working as an auditor, I’ve often had to award non-conformances because of this misunderstanding. Don’t let that happen to you, read my detailed article to put your mind at rest.
So, your products have been manufactured or your service has been designed and is ready for delivery, but do you have a process for the final release? What are the final release requirements for products and services according to ISO 9001:2015? Are there any legal requirements to consider? For the answers to these questions and more, read my detailed article that describes the requirements of clause 8.6 of ISO 9001:2015 in plain English.
So, you have products that don’t quite match the design requirements or the requirements of the customer. Or, maybe you have delivered a service and have received a customer complaint. In ISO terms these are referred to as non-conforming outputs. How do you identify and control your non-conforming outputs? What are the requirements of ISO 9001:2015 regarding the retention of records that describe non-conforming outputs? For the answer to these questions and more, read my detailed article.
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