Measurement, monitoring, analysis, and evaluation is the process used to critically evaluate the effectiveness of the management system. A management system is designed to promote continual improvement, and the process that you use to gauge if this is happening is by monitoring, measuring and analysing the results.
Clause 9.1 Monitoring, Measurement, Analysis and Evaluation (secrets) Read More »
Customer satisfaction is probably the most important clause of ISO9001:2015 but how much attention are you giving it? Read this article to get a full understanding of the clause 9.1.2 requirement.
Clause 9.1.2 Customer Satisfaction (secrets) Read More »
One of the most important clauses of ISO 9001:2015 and the backbone of your continual improvement activities is the internal audit function
Clause 9.2 Internal Audits (secrets revealed) Read More »
The requirement states that you ‘shall’ conduct management reviews, but as usual it is non-prescriptive in that it does not offer guidance on the frequency of management reviews.
Clause 9.3 Management Review (secrets) Read More »
Clause 10.1 continual improvement is the backbone of the ISO 9001:2015 (14001, 45001) standards. This clause of the standard requires that you select ‘opportunities for improvement’.
Clause 10.1 Improvement (secrets explained) Read More »
Corrective actions are the means by which you systematically try to fix these errors so that they cause the least amount of damage and (if possible), will not happen again. The actions for dealing with non-conformances as described by clause 10.2.1(a)-(f)
Clause 10.2 Non-Conformance & Corrective Action (secrets) Read More »
Continuous improvement implies that improvements are made on a constant basis, but in reality, this is rarely the case. If you have followed and successfully implemented all of the requirements of the standard up to this point, you would be hard-pressed not to have made improvements
Clause 10.3 Continual Improvement (secrets explained) Read More »
ISO 45001 is an international standard for workplace health and safety produced by non-governmental national and international standards committees.
ISO 45001:2018 Explained Read More »
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