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Clause 5.1 Leadership and Commitment (secrets)

Well, it should be obvious that the subject of leadership is becoming increasingly important whenever ISO 9001 is updated. The most recent list of ISO 9001:2015 requirements for leadership and commitment are admirable in that they are genuine and the standard puts leadership at the forefront of the QMS. By doing this the management system is strongly encouraging you to run your business from the ‘top-down’. This means that top management are expected to be the driving force behind the management system and how it applies to the business.

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Clause 6.3 Planning of Changes (secrets revealed)

What is meant by changes?
Planning for changes; “what changes?” I hear you ask. Well thankfully, ISO 9001:2015 does not insist that you plan for all changes, only significant changes. How do you decide on what is a significant change?, that is entirely for you to decide. You might begin by asking yourself “what would happen if the change that we are about to implement goes wrong, and causes a negative impact?”. Let’s not forget, in quality management we are always trying to protect the customer from the effects of negative impact.

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